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Archive for October 2019

BigFive Summit Sessions: The Service Imperative (Video)

At the inaugural BigFive Summit in Cape Town, Trudon (Pty) CRO Lyndon Munetsi addressed the “Service Imperative.” The argument for service as an operational imperative is, in essence, that the only thing more expensive than investing in after-sales service and support is not investing in it. Lyndon a former Accenture consultant with just under three…

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